FieldTek

I AM WORRIED ABOUT MY DATA - IS IT BACKED UP?

Data is backed up nightly and written to multiple disks instantly. We can perform full backup recovery in the event of a system-wide emergency. Our hardware is also fully redundant so even if one disk or server fails nothing will be lost and the system will not go down. Our uptime is over 99%.

IS IT SAFE TO GIVE YOU MY PERSONAL INFORMATION FOR BILLING?

We take all reasonable precautions to keep your information safe and secure – including encrypting sensitive data. We have hosting facilities at Tier-1 providers for high availabilty. As odd as it sounds, your data is probably more secure on our servers than you storing it on your own hard drive. In the very unlikely event of a security incident, we’d be in more peril of someone duplicating our application and attempting to resell it than you losing your data or someone stealing your identity.

HOW DOES THE FIELDTIK 30-DAY FREE TRIAL WORK?

We bill on a 30 day cycle. You are not billed for your first month of service until 30 days from the day you sign up. You may cancel at any time before those 30 days are up and you won’t be charged a thing.

DO I HAVE TO INSTALL ANYTHING TO RUN FIELDTIK?

Absolutely not. Fieldtik is hosted on our secure internet servers. All you need to access Fieldtik is a web browser and an internet connection, which you already have if you’re looking at this web page.
Supported Browsers
1. Firefox 2.x +
2. Safari
3. Internet Explorer 7+

DO YOU OFFER PHONE SUPPORT?

We provide unlimited support via email for our paying customers, but we do not provide support over the phone. We do our best to respond to every email within just a few hours of receiving it. All support emails are answered by a knowledgeable member of our staff at Fieldtik Inc, and more often than not – by the developers and designers of the product themselves.

WHAT AM I ACTUALLY PURCHASING?

With your monthly Fieldtik payment you are purchasing the right to use our service. We own the software, you own your data. You can download your data any time you like.

ARE THERE ANY HIDDEN FEES? EXTRA FEES?

No, what you see is what you get. There are no additional fees. We charge a flat rate per user for each plan. Bills are sent to you in 30 day cycles. You will be billed 30 days from the day you sign up, and each 30th day after that.

WHAT IF I WANT TO CANCEL?

We’d hate to see you go, but you may cancel at any time. We’ve made signing up and, or canceling just as easy as using Fieldtik. Just send us an email with your wishes and we will cancel your account. Cancelling your Fieldtik account will immediately destroy all of your information kept on our servers. It may not be recovered at a later date.

HOW CAN I PAY FOR FIELDTIK?

We accept Visa, Mastercard, American Express, and Discover. You enter your credit card information during sign-up and we will bill you every 30 days. We can also invoice you on a monthly basis.